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Old 01-03-2011, 05:49 PM   #12
electragician
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Device: Kobo WiFi, PC, CR-48 ChromeOS laptop
Just as a follow up:

I have actually been working the issue with large margins on purchased books from Google Books, from both ends. I'm sure I'm covering the exact same ground as others, but none-the-less I wanted to make sure I had given out as much information as possible about this.

Here's an email I received today from Google Books support. They just basically washed their hands of the entire thing, and threw it in the Kobo folk's lap

The actual form I filled out for request had limited choices, so I filed it under "bad scan quality" but explained that it was a margin issue. The lady seems to have grasped the issue, but apparently there's nothing they can (or will) do on their end.


Quote:
Google Books to me
show details 5:32 AM (11 hours ago)

Hello,

Thanks for your message. I checked our records and found that "A Game of
Thrones" has an epub file available for download. This file type should
allow margins to be adjustable to the users preferences. You can see this
yourself if you open the book in our web reader and click on the "Aa"
reading settings menu.

Since you are unable to change the margins of this book on your Kobo
Wireless Ereader, I am unable to help you further. I advise you to contact
the Kobo Helpdesk at help@kobobooks.com .

Thank you for your understanding.

Sincerely,

Amanda
The Google Books Team

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Original Message Follows:
------------------------
From: electragician@gmail.com
Subject: Reporting a book with bad scan quality
Date: Sat, 01 Jan 2011 03:51:48 +0000

>
>
> 180533_q: An error in the display of book pages
> 180537_q: Bad page quality (blurry images, obscured text, etc...)
> AutoDetectedBrowser: Google Chrome 9
> AutoDetectedOS: Windows 7
> IssueType: bad_scan
> Language: en
> app_version:
> bookURL_optional:
>
http://books.google.com/ebooks?id=bt...store_bookcard
> book_author_hidden:
> book_title: A Game of Thrones
> error_description: Margins are too large and cannot be adjusted on Kobo

> Wireless Ereader
> image_vs_flowing:
> issue_source:
> page_number_optional: All
> published_is:
> reading_position:
> volume_id:
>

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