Quote:
Originally Posted by jedifarfy
I have several customers who come in a couple of times a week with new questions and ideas they need answered. It's fun to see them and always great to help. Like I told them, this isn't some little purchase. If answering questions for an hour helps you feel more comfortable dropping that much money, I'll sit there and answer questions. I don't want my customers unhappy with their purchases.
Gee, thanks for calling the salesperson who's trying to help you an idiot (twice) and imbecile (twice as well). Most of the time the nook expert isn't there right at opening so anyone who's there has to try to help. We're retail workers. Not everyone can afford these units and therefore doesn't have a lot of personal experience with them. We're all given basic training, but nothing in there is about "What if some dude's charger won't plug in exactly perfect?"
Second, you don't know if that woman is researching for someone else or not. I often use the NC to look information up for another customer and help troubleshoot the issue. I also have a lot of people who pause, look, and walk on. Just because she didn't fall at your feet for getting within 2 feet of the nook counter doesn't mean she wouldn't have helped you if you had questions.
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The point is that he was NOT being helpful, he was trying to pawn off a CLEARLY defective unit as being "normal" and "fine" until I demonstrated for him that it was neither "normal" nor "fine". It was entirely non-functional, and had I been a "normal" customer I'd probably have returned it as soon as I had trouble inserting the USB cable possibly not for an exchange instead of hoping that it was an overbent catch that could be worked back to a looser fit, however this was NOT the case as the cable was ENTIRELY UNINSERTABLE, which part of this is OBVIOUSLY DEFECTIVE DON'T YOU UNDERSTAND IN THIS?! You must be related to the cashier. i.e. it took that "rocket scientist" 15m of my time to figure out that the cable was NOT full insertable, while trying for almost the entirety of those 15m to convince me that it was "fine" and that was how it was supposed to be when I clearly pointed out to him a properly inserted cable(demo unit), and obvious lack of contact in defective unit via no LED lit in charger cable ffs!
She wasn't researching crap. She was clearly reading some book as I did have a brief look at what she had on it when she put it down for 5s to answer a question that I had asked.
[EDIT]
This is ALL AFTER MUCH BETTER cs/sales experiences w/Sears, Staples, Bed Bath & Beyond, Kmart, Walmart & Borders B&N ranks dead at the bottom IMNHO in all areas ATM or at least the nearby store does, and seeing that the next closest one that I used to go to before they opened the close one is 25m away... I guess that I should've just bought it from a Walmart or Worst Buy...
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Christ! B&N fanbois already... this is ridiculous.