Quote:
Originally Posted by greyparrot
They seem to be answering some emails but not others, I wonder what criteria they use in deciding which to answer. I've emailed them 3 times asking about my order and they haven't answered any of them. I see they told 'peterbrian' he should receive order 739X on Friday or Monday, well my order is 71XX and I haven't received any information and now (1:25 EDT) it's after closing time in Paris so nothing will be happening until Monday. If they can't ship until next year then tell me, I'd be much happier then I am now, not knowing. I understand they are out of covers, and since I've missed Christmas it would be fine with me if they wait until they have the covers and ship complete, but tell me thats when it will ship. I am very unhappy with their support.
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Can you tell me how you heard about Bookeen being out of covers ? I have an extra cover on my order and hope this won't cause more delay. Incidentally, the time stamps on some of our emails from Bookeen suggest that they are working all night !