I must admit I agree with some of the others. Before I rant a little, I should say that some stores are managed better than others and some employees are worked to death during this time of year.
That being said, I am not fond of Best Buy or Wal-mart for purchasing expensive electronics. They just don't have the time to treat them with due respect. While product knowledge is a bit light at B&N, the people I've met there are truly awed by the Nook. Hence, they treat them with gentle respect.
I would find a local B&N if possible and feel them out before taking one home. This may seem a bit extreme, but I like to do business with a person that actually "likes" the product.
Mail order: While UPS is totally void of emotion to what they deliver, in fact I doubt they even know what it is, I find that most of the people that work for them do a good job and care about customer service; rare these days.
Good luck.
Roger.
Proud owner of both the 3g and the Nook Color.
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