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The way I figure, B&N has sold a lot of these and there are bound to be some that end up beat up or mishandled. Right after Christmas, and with limited replenishment, this is exactly what I would expect at some stores. The Quality control should be coming from the customer service department getting the product to the warehouse so they can be RMA's to the manufacturer rather than straight back to the sales floor. Don't give up! I love mine!
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