i got it fixed!
i recently bought a laptop, and forgot to update the number of ip addresses in my router from 3 devices to 4, so thats why my kindle couldnt connect!
it connected online and now the sorting works... however in my attempt to fix it i reset to factory defaults so now have to put all my books back in it and organize
plus i forgot to back up my bookmarks and underlines.. NOOOOOOOOOOOO