I think definetely this should be known that ordering from B&N online is the worst option when it comes to returns. If bought at a store you can take it back, same if it's bought at a Best Buy. If you buy online, per website instructions:
http://www.barnesandnoble.com/help/h....asp?PID=37128
You have to call and wait on hold until they "approve" your return. Which has been super horrible because of the holiday season, at least they extended returns until Jan 31st I'll give them that.