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My argument is that digital goods should not be treated differently from the physical ones.
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I disagree, but I don't believe that's even the issue here because it seems that in this case they were not treated differently. The customer was not deprived of digital goods he had acquired; he was deprived of a service yet unrendered that he had paid for in advance. Amazon discontinued that service (in this case because they were no longer able to provide it), and hence defaulted on the agreement. This sucks and I would be displeased as well, but their only obligation is to return what the customer exchanged for it.
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Amazon's Kindle "system" includes off-Kindle storage of the books you have purchased.
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But is that really what it is? It's not storage of your books, it's access to their inventory of identical items. They only owe you the access, or a refund of what you paid for that access. If you think that is your stored property, try to go to Amazon headquarters and delete them from their server.
Despite not agreeing with it, I really enjoyed reading your argument, Osnova. It was refreshingly well stated, and forced me to ponder my perspective before responding.