Originally Posted by digiSara
I was experiencing the exact same as you were the book cover loaded and then nothing happened. The steps above that ltr suggested have worked for me.
I think Kobo should make it clearer what will happen when you do a factory reset - I was concerned about losing the 100 free books - but then will still be there. Since I didn't own any other books yet, the reset was painless.
well, it should be rather clear already. a Factory reset brings it back to the same condition as when you bought it; ie, the books came from the factory, so they are safe