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Mcardona05 · 12-31-2010, 10:48 AM

Hello

I had a similar problem with my lookbook that I got for Christmas. My computer couldn't read the device . I had tried several ports and a different computer and it wouldn't recognize the lookbook. Fortunately I had another cable that fit the lookbook and it worked. I guess the cable that came with it was defective. Once you restart your computer with the new cable you can open ADE and it will ask you to
authenticate new device. Follow through with that and you'll be able to transfer pdf's in no time. Also user manual helps mscustomercare.com/lookbook
If you have version 1.6 you should really connect to a wifi and update your lookbook. You'll be very pleased. Good luck and happy holidays

12-31-2010, 10:48 AM	#10
Mcardona05 Junior Member Posts: 1 Karma: 24 Join Date: Dec 2010 Device: Lookbook	Hello I had a similar problem with my lookbook that I got for Christmas. My computer couldn't read the device . I had tried several ports and a different computer and it wouldn't recognize the lookbook. Fortunately I had another cable that fit the lookbook and it worked. I guess the cable that came with it was defective. Once you restart your computer with the new cable you can open ADE and it will ask you to authenticate new device. Follow through with that and you'll be able to transfer pdf's in no time. Also user manual helps mscustomercare.com/lookbook If you have version 1.6 you should really connect to a wifi and update your lookbook. You'll be very pleased. Good luck and happy holidays Last edited by Mcardona05; 12-31-2010 at 10:50 AM. Reason: Forgot something