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jlmwrite · 12-31-2010, 10:40 AM

Since Amazon's CS tends to get bashed now and again, I wanted to pass along a very positive experience.

I bought my son a K3 and a lighted cover for Christmas. The Kindle worked well, but the light in the cover had an intermittent short. We used the online return/exhange system and got an immmediate automated response saying the exchange had been initiated.

A bit later, I got an email from a person at Amazon, offering to do troubleshooting. Since we had already done the requisite troubleshooting using my K3 and its cover we didn't need the help, so I didn't respond to that email. The next morning I went to check the shipping status and discovered the status was "no longer available".

I responded to the email from the night before, telling them I had done the troubleshooting, and that the automated system had arranged for the exchange but something had happened. Within an hour, I had another email apologizing for the trouble with the cover and with Amazon's exchange system; she also upgraded us to next day shipping.

Sure enough, the next day UPS dropped off another lighted cover. Boxed up the old one, attached the free return shipping label I printed from Amazon and we are good!

THANKS, AMAZON!

12-31-2010, 10:40 AM	#1
jlmwrite Zealot Posts: 143 Karma: 13398 Join Date: Feb 2010 Location: Golden, Colorado Device: Samsung Tab S8.4, Samsung Galaxy S7 Edge	Kudos to Amazon customer service Since Amazon's CS tends to get bashed now and again, I wanted to pass along a very positive experience. I bought my son a K3 and a lighted cover for Christmas. The Kindle worked well, but the light in the cover had an intermittent short. We used the online return/exhange system and got an immmediate automated response saying the exchange had been initiated. A bit later, I got an email from a person at Amazon, offering to do troubleshooting. Since we had already done the requisite troubleshooting using my K3 and its cover we didn't need the help, so I didn't respond to that email. The next morning I went to check the shipping status and discovered the status was "no longer available". I responded to the email from the night before, telling them I had done the troubleshooting, and that the automated system had arranged for the exchange but something had happened. Within an hour, I had another email apologizing for the trouble with the cover and with Amazon's exchange system; she also upgraded us to next day shipping. Sure enough, the next day UPS dropped off another lighted cover. Boxed up the old one, attached the free return shipping label I printed from Amazon and we are good! THANKS, AMAZON!