Quote:
Originally Posted by SneakySnake
That is pretty bad service.  I would be well pissed off.
But, horrifying really? Was it even a little bit like watching your grandmother carted off and shot in the street?
I've said it eleventy gazillion times "we should not exaggerate" 
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My reaction as well. I've had some pretty bad experiences with various customer service people in a variety of circumstances ... including the USPS which lost a Sony 900 I shipped, but I don't think I'd describe any of them as "horrifying."