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I had a similar problem getting my 505 fixed. It was having power-on and off problems. I sent it in to the Laredo service dept. After getting the runaround for two months they finally admitted they couldn't fix it and they'd be sending me a replacement-- I even asked (twice, on two different calls) if they'd be sending the same model and they assured me that they would-- a blue 505. What arrived was a black 600. I was pretty much in tears at that point. I didn't give up though. I called and complained and asked for my 505 back. Said I'd rather have my defective 505 than a refurbished 600. Of course they couldn't provide that. As a compromise I asked if they had any other 505s and I finally ended up with a refurbished silver one.
To say it was my worst customer service experience ever is an understatement. I had actually thought about posting about it here, but I felt a little like a whiner, since I did finally get a 505 that works.
Oh, also never once in that entire two months did I ever get a single email from Sony. I even had to pay to send the defective ereader to them myself.
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