Quote:
Originally Posted by mikewrenn
Broken Nooks cannot be serviced in-store of course, but it also seems that some online and store personnel have been misleading customers by telling them that unwanted (and unopened) Nooks purchased online must be return-shipped to Barnes & Noble.com. That's simply not true and especially important to know around Christmas.
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I also suspect some stores are not following procedure and sending people so they won't lose any of their stock. The only time we'd send anyone away is if we were out of the device. We were taking any back pretty much, even some just because they didn't want them. Why make anyone more unhappy with having to deal with the .com? WE hate calling the .com people.
After the 14 days (or the grace period for returns/exchanges), we'll probably refer more people to them due to stock/this is under warranty and not store now. There's only so much we're allowed to do.