Netflix tied, Apple just behind them.
(edit: I made the word
etailers up. Its like
email.)
Quote:
Among the online businesses tracked in ForeSee's E-Retail Satisfaction Index (U.S. Holiday Edition), Amazon, Netflix, QVC.com, Avon.com, LLBean.com, Newegg.com, and Apple.com were highest in customer satisfaction, each scoring 82 or more. Some computer and electronics retailers and mass merchants saw lower scores from 2009, contributing to the 1 percent overall drop. But a dozen sites altogether took home scores of 80 or higher.
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Customer satisfaction has a big influence on the success of a Web site, according to ForeSee. Visitors who said they were highly satifisfied with a site were found to be 60 percent more committed to the company's brand, 61 percent more likely to buy from the company online, 35 percent more likely to buy from it offline, and 64 percent more likely to recommend that retailer.
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http://news.cnet.com/8301-1023_3-200...#ixzz19dOYHb7d