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I just got off of the phone with Sony (again) and this time I was told that the replacement reader is scheduled to leave their Texas facility tomorrow and I should have it by Monday or Tuesday. We'll see. At least someone told me something other than "I need to connect you to a different department", or "The service center is closed this week. Try back next week", or "I will find out what is going on and send you an email later today" or "I've turned your acct over to X at the service center and she will personally give you a call back today or tomorrow". I think I heard every excuse there was. I have my fingers crossed, but am not banking on receiving it next week. I expect I will have to call many more times before this is all settled.
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