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I have actually had much worse luck with Amazon customer service than I have with Sony. I am still mad at Amazon about a book that I bought from them and it never shipped and whenever I called they told me another three weeks. After 3 months of this!!! they finally told me that they were out and that I would have to buy it elsewhere. In the meantime it had gone out of print and instead of $40 it was now $120! If they had been honest with me, or at least know what the heck was going on I would have saved a lot of money. (They did give me $5 gift card though, that I never used.)
Plus I wouldn't buy a kindle because Amazon refuses to support epub (is it pure hubris?) and I like my library books. I also don't like that they have patented the nook's design, which just seems very low-down to me. (I have had problems with people patenting things just so they can then force you to pay them money or go out of business.)
Wasn't it just perfect, poetically speaking, that the book they deleted was 1984? I love it!
Sony on the other hand, when my reader wouldn't connect and locked up occasionally sent me a new one before I had even returned the other and I found the people on all three occasions that I talked to them very friendly and helpful.
But why can't they give us landscape browser mode?!!!
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