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digiSara · 12-29-2010, 06:43 PM

Hi - Kobo newbie here. I have looked through the forums but haven't found an answer to my problem.

I just bought my first Kobo book from the Kobo bookstore. I then used the Kobo desktop app to tranfer it to my Kobo (using "Update Library" and then "Sync"). I ejected the reader and it gave the "processing" message - but when it got to the library, the book wasn't there (looked under I'm reading and Books). Tried this a few times.

Eventually, the book appeared (no idea what I did differently). I open the book and it shows the cover and "loading" but the progress bar doesn't move - I left it for 15 minutes with no movement of the progress bar. The book is over 800 pages (Stephen King's Under the Dome) but this seemed long to me.

Have tried deleting the book and trying again. Deleting the book (both using Kobo software and deleting manually from Explorer) and downloading it over the wifi to the device. Nothing works.

I have tried downloading the ePub and transferring using ADE - this works (and loads quickly) but the formatting is terrible - it has about a one inch margin on the right hand side, as well as large top and bottom margins - so there are very few words on a page. I really wanted to know if the formatting would be better using Kobo (plus I would like to know that using the Kobo software works in the future).

I have downloaded 4 books from the library using ADE and have had no problems so far (including the formatting being ok), and have not had any problems reading the included books on the device.

I am on version 1.7.4 of the software. Thank you.

12-29-2010, 06:43 PM	#1
digiSara Groupie Posts: 158 Karma: 153344 Join Date: Dec 2010 Device: Kobo wifi	Problems loading new book Hi - Kobo newbie here. I have looked through the forums but haven't found an answer to my problem. I just bought my first Kobo book from the Kobo bookstore. I then used the Kobo desktop app to tranfer it to my Kobo (using "Update Library" and then "Sync"). I ejected the reader and it gave the "processing" message - but when it got to the library, the book wasn't there (looked under I'm reading and Books). Tried this a few times. Eventually, the book appeared (no idea what I did differently). I open the book and it shows the cover and "loading" but the progress bar doesn't move - I left it for 15 minutes with no movement of the progress bar. The book is over 800 pages (Stephen King's Under the Dome) but this seemed long to me. Have tried deleting the book and trying again. Deleting the book (both using Kobo software and deleting manually from Explorer) and downloading it over the wifi to the device. Nothing works. I have tried downloading the ePub and transferring using ADE - this works (and loads quickly) but the formatting is terrible - it has about a one inch margin on the right hand side, as well as large top and bottom margins - so there are very few words on a page. I really wanted to know if the formatting would be better using Kobo (plus I would like to know that using the Kobo software works in the future). I have downloaded 4 books from the library using ADE and have had no problems so far (including the formatting being ok), and have not had any problems reading the included books on the device. I am on version 1.7.4 of the software. Thank you.