|
If I hadn't left on Sunday night, I would have been VERY happy with Sony CS. Even though the replacement unit did not show up until Monday, that was still good.
But since I left, I did not have the reader. And they were promising to ship one to me in Uruguay. Which didn't happen, with excuses like no one will ship to there (this just after I drive past FedEx, UPS and DHL offices). And such.
When I finally got the product manager, she explained that if they shipped one to me there, it would have to have duty paid on it, and it would probably take 4+ weeks to clear customs.
They did offer that if I could find one locally, to buy it, send them the bill and they would reimbursement the entire cost I paid.
It is just that their 1st and 2nd teir will say ANYTHING, even when it is WRONG.
So if things go well, they are great. If they don't, then you get stories like these.
|