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Thanks to all of you for your help. I read through a lot of that documentation and I found that for example, the idea of bookmarks and notes was completely lost on them.
The heart of the issue is this: the hardware of the device is the undoubtedly the best on the market. Its feels sturdy and it has all of the wireless connectivity options available. It doesn't have the biggest screen, but it has the best one - tied with the kindle. It has massive potential for more memory.
I think that there is very little room for argument when it comes to why you would put a touch screen on a dedicated reader. The only possible answer is that you would want to do something with the text that you can't do with hardware buttons, i.e. interact with it in some way: underline, copy, look up definition, highlight - something!
It turns out, however, that to do the smallest interaction, with the text - to take advantage in the slightest of having a touch screen e-reader - you need to tap a large number of buttons to get to where you want to be. I don't understand how this first-order function was so lost on development at Sony. The iOS system is perfect, but I didn't want the wacky screen for hours of reading.
It's for the above reason and the aforementioned reasons that I think that the whole idea of having the sony reader is kind of nullified by their own designers.
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