Thread: Horrifying experience dealing with Sony Service Centre
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Old 12-28-2010, 07:51 PM   #19
mutabor
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Posts: 27
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Join Date: Dec 2009
Location: Bellevue, WA
Device: PRS-650, PRS-950
Quote:
Originally Posted by Pinecone View Post
It seems that the customer service people will say ANYTHING to make you happy, even if it WRONG. I had a nice chat with the Sony USA product manager and told her that doing that would hurt more than it would help.
It seems this way. Actually, my story is not over yet. After another phone call to Sony I was told that they would honor their promise and will ship a new 650.

On Dec'18th they confirmed that the reader has been shipped. I waited for a week and deiced to have another chat with them. This time I was told that it hasn't been shipped yet due to a problem with UPS or DHL and it should ship the first week of January'11.

I may be sound too harsh but it seems those folks at the online support are there to bullshit customers and keep them happy with false answers.
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