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When my 600 was about 1 month old, it got flakey.
I called customer service and was told they would cross ship, overnight with Saturday delivery. I was leaving Sunday night for an international trip.
No reader showed up. Called and got a run around from FedEx, and from customer service. Finally figured out they took too long to ship on Thursday, so it wouldn't make Friday deliver and no Sat delivery.
Went round and round. FINALLY got someone high up with Sony USA, and found out I had been lied to. They NEVER ship Sat delivery, even if the customer will pay.
It seems that the customer service people will say ANYTHING to make you happy, even if it WRONG. I had a nice chat with the Sony USA product manager and told her that doing that would hurt more than it would help.
Sounds like they have not fixed it.
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