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Sounds like your luck has been better than mine. I sent my PRS-505 in on October 8th and am still waiting. Like you, all of the service center folks in Laredo have given me the run around every time I call. They eventually said they were having a tough time getting replacement parts and asked if I would accept a re-conditioned unit (that was on December 2nd). I said yes but am still waiting. When I called today they said the replacement unit had to come from another center and they did not have a tracking order yet, but should have some time this week. (Sound familiar?). I hope to see a box from them some day, but I am not really counting on it any more.
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