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I had to send in my Sony PRS 505 has the top third of the screen had gone blank. This was nearly three months ago! After the unit arrived at the Laredo repair facility they apparently didn't even take it out of the box for three weeks. I had to keep calling to find out the status. They kept telling me that it should be repaired in 10 days and that they would call me within three business days to give me a status update. Never happened.
Eventually it did get a repair work order number. It sat in that state for another month. Again, I called to find out why it was taking so long. They kept telling me that it should be repaired in 10 days and that they would call me within three business days to give me a status update. Never happened.
I finally called them and was told that the screen was back ordered and would be in any day now. After another couple weeks of that I called and they said they were having a problem getting parts and would I accept a re-conditioned unit. I said yes. They said it would be arriving within a week.
Two weeks later I am still waiting. Now they say they had to order the re-conditioned unit from another service center but they don't have any tracking number for the unit. They say they should have the tracking number this week. What do you supposed the odds are????
I am going to buy a Nook. The service couldn't possibly be any worse.
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