Quote:
Originally Posted by vxf
No, not quite. When they failed to understand me, I patiently explained again. When they failed to understand again, I asked to talk to a supervisor. It is only when that supervisor openly accused me of lying to him that I decided to close the conversation and keep the unit.[...]
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I understand how you feel. You tried to be honest and that guy treated you like crap. What's more, legally you're probably in the clear too, since they essentially sent you a third device without you asking for anything - you usually get to keep unsolicited things you get through the mail without strings attached.
But, deep down you know this device isn't yours and they made a mistake. Right? And one idiot dude working at Sony isn't the whole of Sony either.
All I'm saying is, in your place, I'd have returned it with a note explaining their cock-up, and possibly how their rep insulted me over the phone too. That would have been the honest thing to do. Also, more often than not, I find that big corporations usually take that sort of mail much more seriously than incidents that come through telephone support, and tend to send coupons and vouchers your way to avoid losing you and the people you know as customers. Remember, most call centers are overseas, and the guys who pick up the phone either don't understand what you say, or don't give a toss, or both. The marketing manager working at the address to which you ship back one of their products and a complaint letter doesn't however.
The worst that could have happened is, you'd have lost the money for the shipment, in which case you'd have known for sure what to make of Sony as a whole.