Quote:
Originally Posted by Fastolfe
So, if I sum this up: you got an extra device for free by mistake, you called them to explain they made a mistake (to your credit), and because they failed to understand you, you decided to keep the unit and now call them rude idiots?
You could have followed through with your initial reaction and sent the unit back to them with an explanatory note. I bet they'd have sent you something to offset your shipping costs just for being honest...
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No, not quite. When they failed to understand me, I patiently explained again. When they failed to understand again, I asked to talk to a supervisor. It is only when that supervisor openly accused me of lying to him that I decided to close the conversation and keep the unit.
I mean... I don't know about you guys - I see you are all puzzled by why I am calling them 'rude idiots' - but, to me, being accused of lying is offensive - hence, the 'rude' part. 'Rude' was also talking to me like I am the stupid one in that conversation, explaining to me over and over that the second unit sent to me was the PRS950, like I don't get the situation, when all the while I keep telling them "I HAVE THREE UNITS NOT TWO".
And two things were flat out idiotic:
1) not being able to comprehend the situation; I have been teaching for years, I know how to explain myself (if our undergrads understand me, so can anyone... just kidding... yes, yes, they are smart kids...);
2) accusing me of lying and misleading them when I am trying to RETURN a unit.
So, yes, I stand by both 'rude' and 'idiotic'.
What is going to happen if, and when, they send me a shipping box asking for me to return the device? Nothing will happen. I am not sending it to them after how they treated me. They won't have my credit card on file (my card expires in a month and I have recently moved and switched banks), so what can they do? Take me to court? Sure, they have all the right to try that - but really, am I under any legal obligation to make up for their mistakes? Honest question, I am not sure how that would go down... And if they dig this post they even have evidence of my 'guilt'
And no, this is not 'looking into the horse's mouth' or however you Americans say it... This is not a gift. They made a mistake, they did not gift me anything. I did not want it, I did not need it, I tried to return it and, when that failed, I gave it away. No gratitude involved.
Really, I find it puzzling that I am the only one to think that being accused of lying by a SONY CS rep when trying to do them a favor is offensive. Have our expectations for good customer service - or even our concept of behaving in a polite, civil manner - fallen so low? I have no doubt that was rude and uncalled for.