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So, if I sum this up: you got an extra device for free by mistake, you called them to explain they made a mistake (to your credit), and because they failed to understand you, you decided to keep the unit and now call them rude idiots?
You could have followed through with your initial reaction and sent the unit back to them with an explanatory note. I bet they'd have sent you something to offset your shipping costs just for being honest...
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