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I have a lot of faith in Sony to provide a great product such as an ereader, however I have heard a lot of horror stories such as yours about Sony bungling their on-line services. Not just in the PRSs I haev heard the that the Viao servers were unable to take orders for their various modles in the past and the Walkman servers got the different models mixed up, they got confused the X series stuck into the E series players. Friends of mine that own Sony PRSs recommend downloading ebooks from Kobo in epub format then uploading it to your reader. They tell me that Kobo is a bit better than Sony when it comes to having their technical duck in line as it relates to ebooks.
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