Afternoon, I need major help please if someone can. Firstly I admit I am technologically challenged.
I got a PRS-650 back in November & set it up at that point to make sure it was working ok as I was getting it as a present. Everything was fine, opened it yesterday morning & it worked fine at the start & I copied across some new books. Then at some point yesterday everything has stopped. There are books on the reader which I can read but I now can't access reader library on my laptop. When I plug in the reader it charges but when complete it won't let me remove it as I get a message about Windows Generic volume etc etc in use, please try later. If I go into my documents on the laptop I can see the books but when I double click on them to open nothing happens. I was told re-install, so did that but the installation says it can't continue as Adobe Digital Editions is open and in use but there are no open programs on my laptop & I don't have Adobe open
Can anyone please help as I haven't a clue what I am doing & am getting more stressed by the second
