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If you have an actual problem, you should contact Kindle Support.
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Not sure whether this was meant for me - anyway, from some reason I may be the odd one out with Amazon CS - I tried them once with an actual problem and I just gave up after three emails. Basically they behaved according to the slogan 'be polite without being helpful'. They always replied within 24 hours, always repeating the same thing - please call us. Even though I specifically mentioned that I do not wish to call and I wish to communicate via email which should not be a problem as the problem was static and did not need interaction. Just my experience, I am sure many others had more luck...