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taming · 12-25-2010, 07:45 AM

As others have said, CS has been slow and complaints/problems seemed to get dropped all too often. Their new support site http://getsatisfaction.com/kobo seems to quickly attend to these issues and seem especially quick to respond when there is an open ticket that has been ignored.

I have purchased 52 books from the Kobo store, and while I have had CS issues (all of which were resolved) none of them have been related to problems buying through the kobobooks.com store.

12-25-2010, 07:45 AM	#18
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	As others have said, CS has been slow and complaints/problems seemed to get dropped all too often. Their new support site http://getsatisfaction.com/kobo seems to quickly attend to these issues and seem especially quick to respond when there is an open ticket that has been ignored. I have purchased 52 books from the Kobo store, and while I have had CS issues (all of which were resolved) none of them have been related to problems buying through the kobobooks.com store. Last edited by taming; 12-25-2010 at 08:30 AM.