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Yep. They do freeze up. Sometimes you can recover them and sometimes not, but it is worth a try.
Ectaco should make the warranty unlimited for this particular problem and work on rooting it out and fixing it once and for all. I have a late model Nissan Altima with the CVT transmission, and some customers expressed concern about the cost of repair if the transmission failed. Nissan's response was to notify current owners that they were doubling their transmission warranty from 60K to 120K. There's a lesson for Ectaco on how to conduct business.
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