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I'm hoping it is not going to get to that point. I don't have any actual documentation of calls, but I do have all the info with a notification #, etc. They can always find the information that the unit is going to be replaced, they just can't seem to find anyone who can tell me when it will be. I think I am going to have to ask for someone higher up next time. It has been 7 weeks. I think I have been patient enough. I will be calling again on Monday. If I find out anything, I will post the results on here.
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