Quote:
Originally Posted by rcuadro
I dont believe this! I have a shiny new nook color freshly delivered to me by Mr UPS Man... I take it out, turn it on, and notice 2 small chips on the glass under the digitizer, and drive on over to the local B&N store to exchange it...
Those a-holes will not take it back because I bought it online and I need to call tech support to arrange for a replacement 
One is coming my way but will not be here till mid next week at the earliest  Merry F-ing xmass B&N! That is the last time I walk into your store!
On the plus side the nook color is pretty bad ass  |
Here's why you have to send it to them:
The website and stores are run separately. If the website sent you defective or the wrong merchandise, 99% of the time we have to refer you back to them to fix their own mistakes. If the store orders it, they replace it. Minor issues can usually be handled in the store, but in this case it was a broken NC and that has to be handled by the site and nook CS.
They weren't a-holes for not taking it back right away. One way or another that unit would be sent back as damaged. You bought it online rather than in a store, and therefore that's how you handle the return. If this was any other site that didn't have a physical store presence, you'd have to wait. I'm sorry it arrived broken, but that happens and we do the best we can.