Quote:
Originally Posted by tyrathca
Thanks for the advice. I hope that's all it is, just a re-install of firmware. I haven't installed anything on the unit except for one ebook after I deleted the default ebooks that came preloaded. The problem was present out of the box.
I'll update this thread with what happens.
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Tyrathca,
I asked Bookeen if they'd heard about this and this is the response I *just* got in the email.
Derek
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Hello Derek,
Sorry we have been a bit unresponsive on the issues raised by our customers and I hope that we will enhance this part of our company very fast.
We follow very closely these issues, the SD card problem is very annoying and we try to understand form where it can come from and how. In theory, it should not be possible, at least just after receiving the device because we always test the SD card reader.
The Library frozen issue, is also under investigation. We will clearly answer all these issues. And we will leave no one with a defective unit. We have been clearly surprised by our success and we are strengthening our support team to answer these questions and offering a good service support.
Regards,
Michael