Quote:
Originally Posted by JSWolf
Sounds like a hardware issue. A patch I don't think will do. What I think Bookeen needs to do is send out a new unit and when the shipper is there to deliver the new unit, take back the defective unit.
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Jon,
I had a reply back from Michael at Bookeen that I thought I should post and share with the rest of you at MR... Talk about rapid response!
So to answer your question, the SD slot *is* tested before shipping...
Derek
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Hello Derek,
Sorry we have been a bit unresponsive on the issues raised by our customers and I hope that we will enhance this part of our company very fast.
We follow very closely these issues, the SD card problem is very annoying and we try to understand form where it can come from and how. In theory, it should not be possible, at least just after receiving the device because we always test the SD card reader.
The Library frozen issue, is also under investigation. We will clearly answer all these issues. And we will leave no one with a defective unit. We have been clearly surprised by our success and we are strengthening our support team to answer these questions and offering a good service support.
Regards,
Michael
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