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My nook developed a bezel crack. Called the 800 number. Before I hung up I had already received three emails. One was instructions on sending the unit back. The other was a prepaid UPS label. The third was a notification that the unit would ship Monday (this was Sunday). They shipped the new nook as promised and gave me 14 days to return the cracked one so I was never without a nook. When I received the replacement, it was "Certified Pre-owned" meaning refurbished, but it was as flawless as a new one in appearance and operation. It works fine.
How can anyone fault that kind of customer service?
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