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I like the Sony store's checkout and wishlist functions and wish other stores would adopt something similar. The website version of the store is actually pretty decent, but the Reader Library app interface for accessing it for actual purchases is horrible and I deduct points for that.
But the Reader Library app itself is pretty nifty with clean layout and decent functionality. I like how highlights and annotations are organized and how you can export your annotations and highlights to an RTF file. Be nice if there were some obvious way to import your highlights for non-Sony books to an RL app on another machine, though.
Frankly, all of the stores could use improvement.
It's easy to find things and get samples at Amazon, but 1-click with no confirmation just leads to frustration when your mouse lands in the wrong place. And they're kind of cluttered and mingle reviews from all editions which does not help when it comes to works with many versions like various classics.
B&N's got a decent layout, but their search function is kind of crap and their system tends to be glitchy. Plus they pretend that books that are no longer available for various reasons never even existed, and good luck finding info on that book you got way back when which is now no longer for sale.
Kobo looks really nice on the surface, but their search function is even worse (defaults to finding 500 results, whether they fit or not), they're conflicted and unclear on which of their formats can be read on what, their CS is currently rather bad and unhelpful when it comes to ebook issues, and their checkout page now makes you click more things than it used to just to enter a simple coupon code. But at least they give you the coupons in the first place.
Baen's Webscription is apparently dependent on Flash to show certain listings, such as Author pages and Webscription months, which disappear if you don't have it installed and turned on. But they're DRM-free and let you online read and put the formats readily accessible right on the book page, which is convenient, so I forgive them.
Fictionwise is actually pretty decent when it comes to search/wishlist/checkout/batch download functions. They're not pretty, but they work well enough. For now.
As for Borders, I used to think that Sony had the worst combination of app/shopping functionality. I took that back after my experiences getting even the promo free books (a process laden with frustration) at Borders, which combines having poor layout and info with a glitchy system that often spits up error messages for simple tasks, thus necessitating the use of the Borders Desktop app to search and add stuff to one's library.
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