[clerky96]

I'll try to make this as short as possible. My sister had a locked-up PRS-500. She had sent the unit in once before and had it repaired. I contacted Sony and since it had been less than 90 days since the last repair they told me they would repair it for free & sent me a pre-paid shipping label. The unit was received at the Laredo repair center on Nov 8. They called several days later and left a message to call them. I called & they told me the unit was non-repairable and if it was acceptable they would replace it with a refurbished PRS-600. I agreed. I have still not received the replacement. I have called numberous times since then and always get told the unit is scheduled for replacement and to give it another week to 10 days. When I called last week I was told that the repair center was closed to inquiry because they were trying to get caught up on repairs and replacements but that they would assign someone to my case and they would get back to me the first of this week. Well, needless to say no one contacted me. I called again today and was told that he would have to contact the person assigned and would send me an email later today to let me know exactly where it is in the replacement process. No email. I have really tried to keep my cool, but it is running thin. What do you think I should do? I am happy that they are going to replace it but this is getting ridiculous.