Quote:
Originally Posted by tyrathca
I have removed and reseated the battery. Power on to library no problem. Problem still present. Reset button has no visual effect. Seems to turn the unit off because after pressing the reset switch, all buttons become inactive (except the power button which turns the unit on after the splash screens). I tried pressing the reset switch, holding down the reset switch, holding down while pressing power button, all with no visual clues that something is going on.
Connecting the unit to my PC, I can browse the folders no problem. I even deleted everything in the ebook folder, thinking there may be corrupted content messing with the device. I loaded on ebook using the mobipocket software 'send to' function. On boot up of the device, that one ebook shows up, but the problem is still present.
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Okay... Sounds to me as if you need to have your firmware image *completely* re-installed! That happened to me once when I was attempting to install 0.98. They sent me a copy of 0.98 update which totally erased the OS firmware and then installed a new version. Hang in there and send them another email explaining the problem and detailing what you've done to attempt to solve it.
But first, have you, by any chance, installed any PDF files with very large embedded cover images or photos which are very, very large? If you have, then it may be choking on attempting to create thumbnails of those images. In which case, maybe you should, once it gets to the Library screen, plug it into the PC and see if you can see it as a removeable storage device.
If you can, then strip out all suspect photo files or ebooks which might have extra large cover images and attempt to start it again.
Derek