Quote:
Originally Posted by sabredog
Shows that Kobo are pretty keen to do the best for their customer base. Nice work there.
Thanks Taming for the link and notice.
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it's a start at the least, but their official site and their techs really need to get their act together. I opened a ticket back in october, and it was closed about a month later with no response, but saying that the issue had been resolved. I re-opened it this past week asking for an explanation as to how it was fixed, and they promptly closed the ticket again, again with no explanation. I've again re-opened it and will continue to do so until I get a response. While I know that most of the issues have been fixed with the Firmware update back in november, the fact that they didn't tell me that it had been fixed in said firmware, nor even tell me that a firmware was available really irks me.