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Old 12-21-2010, 07:32 AM   #42
luvhilndr
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Posts: 55
Karma: 29168
Join Date: Aug 2010
Location: USA
Device: Kobo H2O, Kindle Voyage
Amazon called me last Friday about the cover and the rebooting issue. I had emailed them about the cover, not expecting much being that I had bought it in late September at a Best Buy store (an impulse purchase while I was in-store with my son). The rep offered me a new lighted cover to replace my non-lighted one. It arrived the next day via Fed Ex. They issued a pre-paid UPS label to ship the old cover to them, which I plan to do today.

So far I have had zero freezes or reboots with this new cover. It's heavier & bulkier than the non-lighted cover (which I loved so much) but I'll get used to it. The rep said they would be contacting me again Wednesday to see how the new cover is working out. This is why I continue to do business with Amazon - their customer service never fails to be outstanding.
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