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Hi and welcome doral!
I'm a newbie here myself and have had my own set of problems with Kobo. I'm in Australia, and mine was bought from a Borders store as well. Worked well until just after the 30 days money-back guarantee that borders offered and have had a grand-old time dealing with the Kobo un-helpdesk.
I sincerely hope you're able to find the answers you're looking for. I know how frustrating it can be to be so excited about this wonderful new product and technology only to have hassles early on. Would love to hear how you get on.
CaroB
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