MobileRead Forums - View Single Post - Borders sent me the wrong book

fnord123 · 12-20-2010, 04:39 PM

So I decided to try Borders' online bookstore and ordered a book from them, using a gift card someone gave me. I found the book I wanted and paid for it. I received an email pointing my to my "Borders library" to download the book.

In the Borders library, the book title was correct. When I click the .acsm file, Adobe Digital Editions on my PC downloads an eBook. But when I actually open the eBook, the contents are wrong! That is, I ordered a non-fiction book about economics, and received a .acsm file that purports to be that book, but the contents of the eBook PDF that gets downloaded is for a totally different book - a fiction detective story. The author is wrong, the title is wrong - only the filename (and acsm filename) is correct.

I tried contacting Borders customer support by email - no response (this was two weeks ago, they promise to repond in 2-3 days on their web page). I called them last weekend, and they said they would look into it, but I received the following email:

Dear David,

Thank you for contacting Borders with your refund inquiry.

Unfortunately, eBooks cannot be returned, credited, or canceled once the order has been placed. We apologize or any inconvenience this may cause you.

For more information about our eBooks, please use the following link:

http://www.borders.com/online/store/MediaView_ebooks

I hope you find this information helpful. Please contact us if you have any additional questions or comments.

Sincerely,

Shiela
Borders Customer Care
www.borders.com

So they took my money, but did not give me what I purchased as a return. Since it was a gift card I cannot go to Visa/Mastercard and open a case against them either.

Anybody have any idea what to do at this point?

12-20-2010, 04:39 PM	#1
fnord123 Junior Member Posts: 2 Karma: 10 Join Date: Sep 2010 Device: Kindle 3G 3rd Gen	Borders sent me the wrong book - what to do? So I decided to try Borders' online bookstore and ordered a book from them, using a gift card someone gave me. I found the book I wanted and paid for it. I received an email pointing my to my "Borders library" to download the book. In the Borders library, the book title was correct. When I click the .acsm file, Adobe Digital Editions on my PC downloads an eBook. But when I actually open the eBook, the contents are wrong! That is, I ordered a non-fiction book about economics, and received a .acsm file that purports to be that book, but the contents of the eBook PDF that gets downloaded is for a totally different book - a fiction detective story. The author is wrong, the title is wrong - only the filename (and acsm filename) is correct. I tried contacting Borders customer support by email - no response (this was two weeks ago, they promise to repond in 2-3 days on their web page). I called them last weekend, and they said they would look into it, but I received the following email: Dear David, Thank you for contacting Borders with your refund inquiry. Unfortunately, eBooks cannot be returned, credited, or canceled once the order has been placed. We apologize or any inconvenience this may cause you. For more information about our eBooks, please use the following link: http://www.borders.com/online/store/MediaView_ebooks I hope you find this information helpful. Please contact us if you have any additional questions or comments. Sincerely, Shiela Borders Customer Care www.borders.com So they took my money, but did not give me what I purchased as a return. Since it was a gift card I cannot go to Visa/Mastercard and open a case against them either. Anybody have any idea what to do at this point?