I bought one from hay street and the screen end up like that after a month (probably crushed in my bag
), I brought it in and they exchanged it no questions asked, But I think they did give me a second hand one cause he brought out one, fiddle with it for a sec and said sorry i'll get you another one, this one already has documents on it, I was fine with getting a second hand one though, as the kobo was brand new when it happened to me.