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Replacement arrived yesterday (much earlier than Amazon originally estimated) and works much better than the original unit so far. I found Support to be very helpful. Also, I am relieved that no one else has reported a similar experience. Hopefully, my experience was not common.
Yesterday, I purchased the Dictionary of Humorous Quotations (not cheap at $48, but it looked good). When it "arrived," most of it was like a pdf page that was too small to read (increasing font size did not work on it). I asked for a "return" on the Amazon website. This morning, I rec'd email from Amazon that they looked at the book, there is something wrong with it, they were providing a full refund and suggested that I check it later to see if they were able to correct the problem. Again, timely and effective Support.
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