Quote:
Originally Posted by mrkai
Why is it Harry, in virtually every case discussed on these boards on almost any subject, you assume the customer is trying to rip off some company?
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Because I both run my own software business and work part-time for a large company in a role which partially involves supporting the internal systems we write. In both these roles, my experience is that the customer will swear to you on their mother's grave that they didn't do a thing - "it just broke", honest. In the overwhelming majority of cases they are wrong - they DID do something, but either don't know that they did, or don't want to admit to the fact.
20-odd years experience of that makes me highly cynical of claims that "it just broke".
Given the choice of believing the judgement of a highly-skilled professional whose job it is to assess and judge the cause of a problem, and an customer who knows virtually nothing about it, I'll trust the judgement of the professional in every case. That may be wrong on occasions, sure, but you can bet it's going to be right in the vast majority of cases.
Sorry, but that's the truth of it.