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I've gone for a while and I apologize for the delay, however it has been quite the journey with Amazon.
I'll spare the details, but suffice it to say that anyone suffering from frozen devices when put in sleep mode or similar ailments, it appears the problem may be the standard leather Amazon cover. Something about the way the cover hooks into the device is responsible for the issues. I learned this after spending a couple weeks in contact with the Kindle leadership and technical teams.
Hope this helps for those who have been as frustrated by this issue as I have.
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