First-time Caller, long-time listener :-)
Hi Everyone!
I'm an avid reader and have been buying eBooks for my computer since the beginning of the year and reading the posts on this forum to get me up-to-date with what's happening in the world of eReaders:-) At the time in Australia, there were only about 3 eReader devices that I knew of available here.
After a lot of research on my part, my family bought me a Kobo at the beginning of August, thinking it was a good starting point technology and price wise... Within 5 weeks, I started experiencing issues with my Kobo, (books don't load properly, will turn itself off only days after having being recharged, sometimes doesn't show up as connected on my computer etc.) and after MONTHS of chasing them up, and being promised first an exchange, then a refund and lastly a repair, still nothing has been done and at last communication was told that I have to go back to Borders to pursue the matter. As you can guess, after more than three months, Borders don't want a bar of it. It has been so disappointing, and I know they're (Kobo) hoping I'll just go away and stop chasing them down, which isn't going to happen. I wish I had the money to just go out and buy a Sony, but that isn't going to happen either...
My question to any other non-USA-based readers out there is what do you do to demand good customer service when you're dealing with mostly-email communication and late night calls to people in call centres who really have no authority to handle your request.
Any help would be welcome!
Cheers,
CaroB
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