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I have to say I have had nothing but negative experiences with Kobo, both device and company. I am currently on my fourth one, because of their ridiculous SD card problems. Any bug reports/trouble tickets to Kobo are ignored and then deleted without being answered. I have been "escalated to a supervisor" twice and never contacted.
The latest upgrade to 1.8.1 may be the last straw. I can no longer hide the 100 preloaded books and it took nearly an hour for it to process my SD card content. I feel certain that it would have been faster had it not indexed all the pictures on my card. I would have removed them if Kobo had been so kind as to supply something so extraordinary as release notes.
Oh, did I mention that my fourth Kobo is physically falling apart? It's a good thing I keep it in a nice case and handle it gently, otherwise it would have disintegrated by now.
If you're considering buying a Kobo, go buy something else. Even a knockoff Kobo from some dodgy back alley in Shanghai would be more reliable.
News flash: While I was writing this post, I was doing a factory reset on my Kobo. Now it doesn't display ANY books. Not even the 100 included books. Not the ones on the SD card. Nothing.
What a piece of garbage.
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